Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply.
Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. Riyadh Limousine accepts VISA, MasterCard and American Express credit cards. Cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Additional ID verification may also be necessary.
- Cancellation within 8 hours prior to the service and no-show will be charged in full.
- Smoking is strictly prohibited in our vehicles.
- Credit Cards Accepted: Visa / American Express / Master Card
Cancellations & Changes
Riyadh Limousine understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
- We generally accept cancellations on bookings without a charge twenty (24) hours before the scheduled pick-up time.
- Cancellation notices may vary due to local conditions (i.e. weather), unexpected events, vehicle type and market area.
- Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip.
- We cannot guarantee cancellations, changes or new reservations unless sent to firstname.lastname@example.org with adequate notice.
Wait Time (Airport & Point-to-Point Transfers)
For airport arrivals, Riyadh Limousine offers a 60 minute grace period from the updated arrival time. Thereafter, wait time will be charged at the hourly rate for the vehicle selected.
For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at the hourly rate for the vehicle selected.
Meet and Greet Services
- Meet and Greet services are included in all airport arrival pickups.
- Rates, charges and terms are subject to change without notice
If you do not see your chauffeur, please call our office immediately at +973 39127813 to avoid the full-charge “no-show” fee.
Generally, we accept new reservations, changes and cancellations by e-mail (email@example.com) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at +973 39127813.
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
We and our chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
Bahrain Limousine does not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is SAR 380/- (USD 100).
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum SAR 380/- (USD 100) charge. Damage caused by smoking activity will also be charged to the client.
Bahrain Limousine reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance in the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.
Riyadh Limousine adheres to best market practices and hence our terms and conditions are in line with the market norms. Learn more!